At The Crafted Escape, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully to understand our views and practices regarding your personal data.
Information We Collect
We may collect and process the following types of personal data:
- Personal Information You Provide:
- When you contact us via forms or inquiries, we may collect personal details such as your name, email address, phone number, and any other information you voluntarily provide.
- Automatically Collected Information:
- We may collect certain information automatically when you visit our website, such as your IP address, browser type, operating system, and browsing behavior. This data helps us improve the functionality and user experience of our website.
- Cookies:
- Our website uses cookies and similar tracking technologies to improve your experience. Cookies are small data files stored on your browser that collect standard internet log information and visitor behavior information. You can adjust your browser settings to decline cookies if you prefer.
How We Use Your Information
We may use the personal information we collect in the following ways:
- To Provide Services:
- Process inquiries and respond to your requests about vacation rentals, interior design services, or property marketing.
- To Improve Our Website:
- Use data to understand how visitors navigate our site and improve user experience and website performance.
- Marketing and Communications:
- With your consent, we may use your contact details to send you newsletters, marketing communications, and updates about our services.
- Legal Compliance:
- We may disclose your personal information when required by law or to comply with legal processes.
Sharing Your Information
We do not sell, trade, or rent your personal data to third parties. However, we may share your data in the following situations:
- Third-Party Service Providers:
- We may share your personal information with trusted third-party service providers who assist us in running our website or providing services to you (e.g., payment processors, hosting providers). These third parties are required to keep your information confidential.
- Airbnb and Other Booking Platforms:
- If you inquire about a property, we may direct you to third-party platforms like Airbnb, which have their own privacy policies governing the collection and use of personal information.
- Legal Obligations:
- We may disclose your personal information if required by law, such as in response to a court order or legal request.
Data Security
We take the security of your personal data seriously and use appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. However, please note that no transmission of data over the internet is entirely secure.
Your Data Protection Rights
Depending on your location, you may have the following rights under applicable data protection laws:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You can request that we correct any information you believe is inaccurate or incomplete.
- Right to Erasure: You can request that we erase your personal data under certain conditions.
- Right to Object to Processing: You have the right to object to the processing of your personal data in certain circumstances.
- Right to Data Portability: You can request that we transfer the data we have collected to another organization or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details provided below.
Retention of Your Information
We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it or to comply with legal obligations. Once it is no longer required, we will securely delete or anonymize the information.
Third-Party Links
Our website may contain links to other websites, such as Airbnb. Please note that we do not control the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing them with any personal information.
Children’s Privacy
Our website and services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe that a child has provided us with personal data, please contact us, and we will take steps to delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your personal data.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or wish to exercise your data protection rights, please contact us at:
- Email: info@thecraftedescape.co.za
- Phone: +27 123 456 789
